Inboxes

Receive your team's emails and reply without leaving Postal.

Create an address like [email protected], receive messages as conversations and reply right from the platform, with attachments, labels and an assignee.

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app.postal.so/inboxes

Inbox 3SentDrafts 1ArchivedSpamTrash

AAna09:41

Size exchange for order #10482: Hi! I bought size M and would like to swap it for L

Exchange

BBruno08:12

Invoice for order #10475: Can you resend the invoice, please?

Finance

MMarinayesterday

Question about delivery time: Thanks for the reply! I'll wait

RRafaelyesterday

Partnership with the store: We would like to talk about a partnership

Partnerships

Size exchange for order #10482

From Ana <[email protected]> · Assigned to Bruno

Hi! I bought size M, but it's too tight. Can I swap it for L? Here's a photo of the tag.

foto-etiqueta.jpg

Reply to Ana

Hi, Ana! Of course, we'll send size L…

Draft saved at 09:52Send

In four parts

From the team address to the reply

01One address for the team, on your domainAddressesCreate [email protected] or a ready-made address on in.postal.so to start right away. To receive on your domain, just create an MX record. If the domain already receives email somewhere else, use a subdomain.Full address or catch-all, which receives any address on the domainAddress on in.postal.so to test without touching DNSForward from any provider to the inbox, without changing the MXInboxes on your own domain depend on the planDomain and deliverability02Organized conversations, replies in the same placeConversationsEach new email lands in a conversation, along with the replies. The whole team sees the history. To reply, the inbox's domain must be verified for sending.Attachments in replies: up to 10 files, up to 25 MB in totalDrafts saved as you writeForward the message to up to 5 addressesTranslate a message, using AI creditsTeams and permissions03Labels, assignee and boardOrganizationGive each topic a color, assign the conversation to someone on the team and choose how to view it: list, compact, split, cards or board, with one column per label.Folders: Inbox, Sent, Drafts, Archived, Spam and TrashBulk actions to archive, label or delete several conversationsMove through conversations with the j and k keys04Forwarding and AI agentAutomaticForward every new email automatically to up to 5 addresses (on inboxes of a verified domain of yours). If the plan includes the agent and you have AI credits, turn it on: it reads each email, labels it and prepares a reply, following your instructions. It never replies on its own: replies become drafts for a person to review.You choose which actions the agent can takeTone of voice: professional or casual, concise or detailedEach email read uses 1 AI creditSee plans

AI agent

Reads each new email, organizes it and prepares replies, following your instructions.

Instructions

Separate exchange requests from invoice requests. Label anything urgent and prepare a polite reply in Portuguese.

Available actions

Draft repliesAdd labelsArchiveMove to trash

Draft suggested by AIAI

Hello, Ana! We received your exchange request and will send size L.

Nothing is sent until you review it.Edit and send

Webhooks and API

For developers, every email becomes an event

What you see in the dashboard is available to your system.

Webhook

email.received

The email summary reaches your system as soon as it's received: sender, subject and attachments.

{
  "type": "email.received",
  "created_at": "...",
  "data": {
    "email_id": "...",
    "inbox_id": "...",
    "from": "Ana <[email protected]>",
    "subject": "Troca de tamanho...",
    "attachments": [ ... ]
  }
}

API

Read and reply in code

List conversations, read messages, reply, change folders and add labels. Other events notify you when a conversation is created, updated or deleted.

GET /inboxes/{id}/threads
POST /inboxes/{id}/threads/{id}/reply
PATCH /inboxes/{id}/threads/{id}

Inbox reference

In numbers

up to 10files per reply, up to 25 MB in total

up to 5addresses for automatic forwarding

6folders: Inbox, Sent, Drafts, Archived, Spam and Trash

1 creditof AI per email read by the agent

Keep going

Other parts of the platform that work together with this one.

Transactional email

Your system's emails arrive, with a history of each send.

Learn more

Teams and permissions

Each person with the right access.

Learn more

Webhooks and events

Receive every event in your system.

Learn more

Frequently asked questions

Can I use an address on my own domain?

Yes, if your plan includes inboxes on your domain (see the plans and pricing). Turn on receiving for the domain and point the MX to Postal. If the domain already receives email on Google or Microsoft, use a subdomain, such as atendimento.seudominio.com.br, so you don't divert your current mailbox.

Do I need to touch DNS to test?

No. You can create an inbox with an address generated on in.postal.so and receive messages right away. You can also forward emails from any provider to that address.

Can I reply through Postal?

Yes, as long as the inbox is on a domain of yours that is verified for sending. Inboxes on in.postal.so only receive.

Does the AI agent reply to customers on its own?

No. Replies become drafts, which a person reviews and sends. If you enable the forward action, it only forwards to addresses you wrote in the instructions.

Want to try Postal?

Create your account and start on the Free plan.

Create account See pricing

Receive your team's emails and reply without leaving Postal.

Size exchange for order #10482

From the team address to the reply

Create inbox

New 2

Waiting on customer 1

Resolved 1

For developers, every email becomes an event

email.received

Read and reply in code

Keep going

Transactional email

Teams and permissions

Webhooks and events

Frequently asked questions

Want to try Postal?