Contact
Talk to our team
Tell us what you need and we will reply by email. The more details, the easier it is to help.
Form
Send your message
All fields are required. We reply by email.
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We sent a confirmation to your email.
We reply by email. If the confirmation does not arrive, check your spam folder.
Questions
Frequently asked questions
What usually comes up before writing to us.
I am a customer. Can I open the request from the dashboard?
Yes. In the Help area of the dashboard (app.postal.so/help) you open requests, follow the conversation and reply there. Requests sent through this form reach the same team.
How will I get the reply?
By email, at the address you enter in the form. Right after you send it we email a confirmation with the request number; if it does not arrive, check your spam folder and make sure the address is correct. If you open the request from the dashboard, you also see the reply there.
What should I include when something does not work?
The domain, the email ID (shown in the dashboard and in the API response), the approximate date and time with the time zone, and what you expected to see. With that we can find the send in the log without asking. Never send passwords or API keys.
How do I add information to a request I already sent?
The emails we send do not receive replies. If you are a customer, reply from the dashboard, in the Help area. If not, submit the form again and mention the request number.
Which type should I choose?
Question for how to use Postal, Problem for something that does not work as it should, Finance for plans, billing and invoices, and Other for the rest. For requests about personal data, see the Privacy and LGPD page and write “Privacy” in the subject.
Prefer to try it first?
Create your account and start on the Free plan, no credit card needed.